FAQs
Most of our jewelry are made to order items and production lead time varies. Our entry level jewelry are semi-finished and production lead time is about 3-5 days. All the flagship jewelry requires approximately 15-20 days to be handmade before shipping.
How much does shipping cost ?
We offer free shipping on all items to almost all countries that we ship to.
Where do you ship to ?
We ship to the following countries, If your country is not listed in our regular service destinations, please contact us at support@holybuyble.com for queries.
Americas:
USA, Canada, Mexico, Brazil
Oceania:
New Zealand, Australia
Europe:
Russia, Ukraine, UK, France, Germany, Norway, Austria, Belguim, Switzerland, Denmark, Hungary, Italy, Luxembourg, the Netherlands, Poland, Sweden, Turkey, Finland, Ireland, Portugal, Spain
Asia & Middle East:
Israel, Hong Kong, Taiwan, Korea, Japan, Malaysia, Singapore, Saudi Arabia
How long does it take ?
Most international shipments will be delivered within 1-3 weeks depending on the workload of the couriers and customs.During holiday season delivery time can be longer than 4 weeks.
I need my order urgently, can you expedite my order ?
Please contact support@holybuyble.com and we will do our best to ensure that your order reaches within your desired time frame.
Will I get a tracking number?
100% of our shipments are provided with tracking number.
Tracking info can be delayed. However, if the tracking hasn't been updated in a couple of days, you can contact us at support@holybuyble.com, we will track down your order for you.
What is your return/exchange policy ?
OUR 100% HAPPY GUARANTEE
Monogrammed and Made to Order Items cannot be returned for full refund, should you for any reason be unhappy about your order, just let us know and we will work out the best resolution for you.
We offer size exchange or replacement of other jewelry of similar value on all Made-to-Order handmade jewelry.
For all other items, we have a 15-day money back guarantee. Please check the relevant page for more info.
Since we ship from multiple locations, the address you have to send your item back to can vary.
Please don't send your item, without contacting us first.
How to Return an Item
Step #01: Contact us
Send an email to support@holybuyble.com and tell us you want to return your product. Be sure to include your order number in the email. It's crucial that contact us first, as we have multiple return addresses.
Step #02: Send the item back to us
Send the item back to us, to the address given by our support team. Make sure you leave a note with your order number in your return package. You will be responsible for paying for your own shipping costs for returning your item, unless it is quality related issue. Shipping costs are non-refundable. We recommend using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Step #03: Get your refund
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Non-returnable items:
- Gift cards
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 15 days after delivery.
- Shipping costs.
- Made to order, Monogrammed and other print-on-demand items (unless there is actually something wrong with the print or product).
I bought 2+ items, but i only received one ?
Your order may have consisted of different items and coming from different warehouses or one item is finished earlier than the other. We ship them separately so they can reach you faster. If you have not received all your items after our estimate delivery times, do drop us a email and we will check it for you.
Does the price includes taxes or custom duties ?
No, we do not collect taxes or custom duties. As the tax rates and threshold varies for each country and we do not have a comprehensive list of them, please check with your country's custom authorities if there will be any taxes or custom duties imposed for purchases outside your country. We are not responsible for the taxes and you will need to deal with it.
What payment methods do you accept and are they secure?
We accept most major credit and debit cards and use Stripe and PayPal as payment processors.
Both are very secure and no one ever sees your payment information. Everything is encrypted and safe.
We are certified PCI Level 1 DSS compliant, the highest level of security certification there is. We are also McAFee Secure certified, you can rest assured all your personal and credit card information are super safe with us.
"Gift Address" Fraud Prevention
We understand that you want to surprise your beloved parents or kids or bae with a gift, so we can ship your order to an address different to your billing address. However, the shipping address and billing address must be in the same country and we reserve the final rights to cancel the order if we sense a pattern of abuse or fraud.
How do I clean my silver jewelry?
You can use regular metal polish or you can make your own paste, following the instructions below.
1. Clean the silver in warm water and mild dish soap.
2. Put it on a paper towel or similar to dry.
3. Mix 1 cup vinegar, half a cup of flour and 1 teaspoon salt in a bowl (mix slowly with a spoon).
4. Apply the paste to the silver in circular motions with a piece of soft cloth.
5. Let the paste work for 30 minutes and rinse the silver under warm water.
6. Let the silver dry (you can use a soft paper towel).
If you can't find the answers above, please send us an email at support@holybuyble.com or chat with us on Social, our friendly customer support will assist you within 24 hours.
